Privacy policy

Simmered is restaurant software provided by Two Loons Consulting LLC (“Two Loons,” “we,” or “us”). This policy covers simme.red and, when offered, Simmered customer accounts, checkout, restaurant rewards, and requested sign-in messages. Participating restaurants may have their own privacy policies for their dining and ordering services.

Information we receive

• Website visits. Our hosting and security providers may process ordinary request information, such as your IP address, browser, requested page, and request time, to deliver and protect this website. This landing website does not use advertising trackers, analytics scripts, contact forms, or embedded third-party fonts.
• Inquiries. If you email us, we receive your email address, your message, and any other information you choose to include.
• Accounts and sign-in. When you use a customer account, we receive the email address or mobile number you provide, account and authentication records, and your choices about requesting verification codes.
• Orders and rewards. Where these services are offered, we process order contact details, restaurant and order identifiers, purchase and payment status, eligible order amounts, and points earned or redeemed. Order contact details may also be collected for guest checkout. Payment providers process payment information as applicable to the checkout.

How we use information

We use information to answer inquiries; operate, secure, and troubleshoot our services; send codes you request; support restaurant order fulfillment; administer restaurant rewards; prevent fraud and abuse; and meet legal, accounting, and recordkeeping obligations.

Creating an account, providing an order contact number, or requesting a verification code does not enroll you in marketing messages.

Mobile numbers and text-message consent

We use contracted messaging providers to deliver the texts you request. They may process your mobile number, message content, and delivery or consent records only as necessary to provide messaging and related support on our behalf. No other data-sharing provision in this policy permits sharing SMS consent for another party’s marketing.

When text sign-in is available, you opt in by deliberately choosing to have Simmered send an account verification or sign-in code to a number you control. Merely entering a number as an order contact does not request a text code. The program sends authentication codes, not promotional messages. Message frequency varies with your requests, generally one code per request. Message and data rates may apply.

Reply STOP to cancel texts or HELP for help. You can also email info@twoloons.llc. With a US toll-free number, texts remain blocked until you reply START or UNSTOP to that number. While texts are blocked, use another available sign-in method or eligible guest checkout. Read the text-messaging information and SMS terms.

A restaurant may separately receive a number you provide as an order contact so it can fulfill your order. That does not give it your consent to send marketing texts.

Who receives information

We use service providers for hosting, security, communications, authentication, and ordering or payment operations. They process information to provide services on our behalf. A participating restaurant receives information needed to fulfill orders placed with it and administer its own rewards. Your shared account does not give one restaurant access to another restaurant’s order or rewards history.

We may disclose information when required by law or when necessary to address fraud, protect people, or secure our services. These uses do not permit third-party marketing use of your mobile number or SMS consent.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, including providing accounts and orders, resolving disputes, preventing misuse, and meeting legal requirements. Some transaction, consent, opt-out, or security records may need to be kept after account closure. We use reasonable safeguards, but no online service can guarantee complete security.

Your choices and requests

You may decline text-code sign-in and use another offered sign-in method or eligible guest checkout. You may ask to access or correct your information, close an account, or request deletion by emailing info@twoloons.llc. We may need to verify your identity and will handle requests under applicable law. Account closure does not erase records we or a restaurant must retain and may affect unused restaurant rewards.

Updates and contact

We may update this policy as our services change. We will post the revised effective date here and provide additional notice when required. For privacy questions, contact Two Loons Consulting LLC at info@twoloons.llc.